*This role can be based in Cairo, Dubai, or Jeddah
Who are WebBeds?
WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.
Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.
WebBeds is a subsidiary of Webjet Limited (ASX: WEB) – an ASX 200 listed company operating a global digital travel business.
About UHI
UHI is the leading provider of inbound tourism services in Saudi Arabia, specializing in the simplification of the Umrah journey and the booking process for travellers. We offer a comprehensive range of services, including visa assistance, hotel reservations, meet and greet services, transportation, and sightseeing tours.
Our extensive partnerships with top hotels in the Kingdom of Saudi Arabia, along with our global distribution network, allow us to offer the best deals and packages for travellers visiting the country. In addition to religious travel, we also offer a wide range of leisure and tourism options for our customers to enjoy before or after their spiritual visit.
We are committed to promoting Saudi Arabia as a premier destination for tourism and are aligned with the Kingdom's vision to welcome 30 million tourists by 2030. As part of the WebBeds group, we have over 40 years of experience in the B2B travel industry and the financial support of the Webjet group with a global annual turnover in excess of AUD 3.5 billion. Our team of over 1,800 travel professionals provides an unrivalled level of service to more than 20,000 travel companies worldwide.
Find out more about the UHI business at www.UHItravel.com
What makes us stand out?
- We are a wholesale global travel organisation
- We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries
- We partner with over 430,000 properties in more than 15,000 destinations
- We work with more than 44,000 travel companies in 139 source markets
- We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking
What will you do on your journey with UHI?
Join UHI on a journey to revolutionize the travel industry! UHI is a leading B2B travel company in Saudi Arabia, providing hotels, transportation, and packages. Our cutting-edge online platform enables easy access to more than 1000 hotels in Saudi Arabia and 300000 Hotels worldwide, with the capability to create tailored packages for groups, events, MICE, and itineraries.
Our mission is to be the leading Saudi product solutions provider for B2B clients and suppliers in Saudi Arabia. We are committed to providing innovative solutions that create value for our customers. We strive to stay at the forefront of the industry, using the latest tools and techniques to build a platform and product portfolio that meets the needs of our supply partners and customers.
Our teams consist of talented individuals from across the business, including Product Managers, Account Managers, Software Engineers, Marketing Managers and support staff. We are committed to fostering a strong team culture that encourages creativity, collaboration, and innovation. We are looking for individuals who share our passion for delivering exceptional value to our customers and who are excited to join us on our journey to reshape the travel industry in Saudi Arabia.
How you will make an impact?
The Optimization Manager will play a crucial role in supporting business needs by overseeing the management of API client and supplier integrations. This includes optimizing live accounts and acting as the primary point of contact for technical support, serving as a liaison between the development team and the business to ensure effective communication and collaboration.
In addition, the manager will analyze and optimize existing key API customer integrations, conducting a comprehensive review to enhance efficiency and performance. As a critical position within the organization, the Optimization Manager will collaborate closely with the SVP Strategy & Technology, assisting in managing integration pipelines for all technical solutions, such as API customers, Suppliers, Whitelabel, and system maintenance. The manager will also be responsible for monitoring and tracking the progress of these integration pipelines.
The successful candidate for this role will possess technical expertise in API integration and demonstrate a proven track record in managing multiple key customers and suppliers. The role extends to improving partner performance and fostering strong customer relationships through effective technical support and relationship management.
The Optimization Manager will be central to the seamless functioning of API integrations and technical solutions, ensuring alignment with business objectives and contributing to the overall success of the organization.
Key Responsibilities:
- Provide technical support and manage relationships: Act as the first line of technical support for customers, liaise between the development team and business, and diagnose issues with supplier and customer integrations.
- Respond to support questions from both internal and external parties and collaborate with the development team to resolve complex issues.
- Whitelabel Customer Integration: Oversee the setup and integration of Whitelabel customers, as well as support and maintain current integrations.
- Analyze and define requirements, translating them into functional requirements for the development team.
- Own the implementation until the customer has gone live and provide ongoing support, testing, and troubleshooting of the solution.
- Improve Partner Performance: Optimize the portfolio of key accounts through focused analysis and experimentation to help UHI grow.
- Review partner technical performance, including error rate, mapping, and traffic. Understand the opportunities and propose relevant solutions.
The skills we would love to see in your suitcase!
- A proven track record of Technical Account Management or other relevant experience in managing multiple key customers & suppliers.
- Experience and strong knowledge of Microsoft Office.
- 4+ years of experience in the Travel Industry is a must.
- Technical background and knowledge of API, XML, SQL, and PowerBI are a plus.
- Proficiency in the English language is a must, and Arabic a plus.
- Experience in customer onboarding and managing pipelines is desirable.
- Strong technical skills to provide first-line technical support to customers and liaise with development teams.
- Experience in conducting functional and technical testing of our applications.
- Adaptability: The ability to be flexible and adapt to changing priorities and requirements is important for this role as the integration landscape and business needs are constantly evolving.
- Problem-solving: The candidate should be able to identify and solve problems as they arise, as this role involves managing complex API integrations and supporting live customer accounts.
- Results-driven: The candidate should be motivated by achieving results and focused on achieving goals that drive the growth of the business.
- Attention to detail: The candidate should have a keen eye for detail and be able to spot discrepancies or errors in data to ensure that integrations are accurate and optimized.
- Team player: The candidate should be a team player and able to work collaboratively with cross-functional teams, including development, sales, and customer success, to drive sustainable growth and build strong customer relationships.
Why Join UHI
UHI is part of the WebBeds Group; The world’s fastest-growing and second-largest business to business (B2B) accommodation provider to the travel industry.
UHI is the leading provider of inbound tourism services in Saudi Arabia, specializing in the simplification of the Umrah journey and the booking process for travellers. We offer a comprehensive range of services, including visa assistance, hotel reservations, meet and greet services, transportation, and sightseeing tours.
Our extensive partnerships with top hotels in the Kingdom of Saudi Arabia, along with our global distribution network, allow us to offer the best deals and packages for travellers visiting the country. In addition to religious travel, we also offer a wide range of leisure and tourism options for our customers to enjoy before or after their spiritual visit.
We are committed to promoting Saudi Arabia as a premier destination for tourism and are aligned with the Kingdom's vision to welcome 30 million tourists by 2030. As part of the WebBeds group, we have over 40 years of experience in the B2B travel industry and the financial support of the Webjet group with a global annual turnover in excess of AUD 3.5 billion. Our team of over 1,800 travel professionals provides an unrivalled level of service to more than 20,000 travel companies worldwide.
Find out more about the UHI business at www.UHITravel.com