Business Intelligence Analyst

Manila - Philippines

08 Jul 2024

Manila - Philippines

Customer Service

Full Time - Hybrid


1 - 2 years

Who are WebBeds?

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.

Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.

WebBeds is a subsidiary of Webjet Limited (ASX: WEB) – an ASX 200 listed company operating a global digital travel business.

What makes us stand out?

  • We are a wholesale global travel organisation
  • We have 1500+ people speaking 50+ languages in 120+ cites across 50+ countries 
  • We partner with over 430,000 properties in more than 15,000 destinations 
  • We work with more than 44,000 travel companies in 139 source markets 
  • We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking

Job Purpose:

The Business Intelligence Analyst at WebBeds plays a critical role in driving data-driven decision-making and providing actionable insights to support business strategy and operations. The purpose of this role is to gather, analyze, and interpret complex data sets to identify trends, patterns, and opportunities that will enable informed business decisions. 

The Business Intelligence Analyst will collaborate with cross-functional teams, apply advanced analytical techniques, and leverage business intelligence tools to deliver meaningful reports, dashboards, and recommendations. By effectively translating data into actionable insights, the Business Intelligence Analyst contributes to the overall success and growth of the organization. 

Key Responsibilities: 

  • Provide stakeholders essential reports as needed for business decisions.
  • Gather, safekeep, and archive necessary data.
  • Mine data from database by writing and testing SQL scripts to produce data output as needed.
  • Develop and implement strategies that optimize statistical efficiency and quality.
  • Create, introduce, and maintain high-level to entry-level performance reports/dashboards.
  • Perform in-depth analysis from transactional sources and share insights to stakeholders.
  • Analyze results and share output to the stakeholders.
  • Provide support to stakeholders and monitor all requirements for various value-added service.
  • Administer CRM tool and telephony system by managing automation rules, users, groups/queue, etc. 
  • Attend to service desk tickets.

Key Measures: 

  • Data Accuracy: Ensure that data analysis and reporting are conducted with a high level of accuracy, minimizing errors or inconsistencies in data sets.
  • Data Insights: Generate meaningful and actionable insights from data analysis, providing valuable information that contributes to informed decision-making.
  • Timeliness of Reporting: Deliver reports, dashboards, and data-driven recommendations within agreed-upon timelines, meeting the needs and expectations of stakeholders.
  • Stakeholder Satisfaction: Receive positive feedback from stakeholders regarding the usefulness, relevance, and clarity of the insights and reports provided.
  • Data Visualization: Create visually appealing and informative data visualizations that effectively communicate complex information to stakeholders.
  • Technical Proficiency: Demonstrate proficiency in utilizing business intelligence tools, data analysis techniques, and programming languages to effectively analyze and visualize data.
  • Problem-Solving Skills: Proactively identify and solve complex business problems using data-driven approaches and analytical thinking.
  • Collaboration: Collaborate effectively with cross-functional teams, such as IT, Customer Service, and Transformation teams as well as business stakeholders, to gather requirements, understand business needs, and deliver insights.
  • Continuous Learning and Development: Show commitment to staying updated with industry trends, advancements in business intelligence tools and techniques, and actively seek opportunities to improve skills and knowledge through professional development activities.
  • Adherence to any departmental or individual KPI’s and objectives.

Job Qualifications: 

  • Good understanding on database structure concepts.
  • Advanced knowledge of SQL.
  • Advanced knowledge of PowerBI. 
  • Advanced knowledge of MS Excel. 
  • Advanced knowledge of MS PowerPoint. 
  • Proven experience as a Business Intelligence Analyst or similar role, with a strong grasp of data analysis and business intelligence concepts.
  • Excellent problem-solving skills and attention to detail.
  • Ability to communicate complex data and insights effectively to both technical and non-technical stakeholders.
  • Strong collaboration and interpersonal skills to work effectively with cross-functional teams.

Why choose us as your next destination?

We are super proud of our dedicated team of friendly, energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward.

Over 50 different languages are spoken by our workforce, but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires, we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support.

  • International highly skilled group of experts from all around the globe 🌎
  • Dynamic environment with the chance to grow, influence & impact change ⚡
  • Disruptive, fast-growing market leader within travel & endless possibilities 💼
  • Culture built on collaboration🤝 empowerment and innovation 💡

Find out more about the WebBeds business at - #LI-Hybrid